Customer Support Training

Procedures for issuing cancellations, rescinding cancellations, and processing reinstatements in PolicyCenter.

Managing filings including adding, starting, canceling, and changing filings in PolicyCenter.

Step-by-step guides for creating new submissions including drivers, vehicles, payment details, and coverage selections.

Instructions for creating new accounts in PolicyCenter.

Guidelines for issuing policies in PolicyCenter.

Procedures for processing policy changes including adding drivers, vehicles, and updating insured information.

Foundational training materials and assessments for internal and external users.